Solutions · Home care
The agency that answers gets the referral.
Referral sources route work to whichever agency picks up. An after-hours call that lands in voicemail is revenue leaking away nightly, and the caller is often a family in crisis or a hospital discharge planner who will simply call the next agency.
- 79.2%
- annual caregiver turnover
- $2,600–$5,000
- to replace one caregiver
Kloudial, tuned for you
What Kloudial does for home care
The same platform, configured for your workflows, scripts, and escalation rules.
After-hours & overflow intake
Kloudial captures referral calls, intake details, and caller intent, booked into your systems before your office opens.
Caregiver absences and shift coverage
Shift calls and coverage requests are captured, qualified, and escalated per your rules; ambiguous changes always go to your office.
Billing-inquiry containment
Routine billing questions answered and logged without burning scheduler hours.
Scheduling intelligence (human-approved)
AI-assisted scheduling with the hard class-matching constraints your coordinators juggle (skills, geography, continuity), surfaced for human approval and never silently auto-assigned.
Outbound reminders & follow-ups
Care-plan follow-ups and confirmations that keep schedules intact.
The wedge
The franchise wedge
Corporate AI schedulers are often withheld from franchised offices, leaving agencies with unmet demand for exactly this capability. Kloudlyn serves home-care agencies directly, with data handling spelled out per deployment.
Vertical proof
Proof from the field
Anonymized by design; vertical voice-AI engagements publish outcome metrics with client sign-off. Canonical case detail lives on our proof hub.
Field engagement
A Canadian home-care franchise
Outcome metrics publish with client sign-off — after-hours intake capture and caregiver call-out coverage for a Canadian home-care franchise.
Compliance notes
What your regulator (and your clients) will ask
- Senior-safety rule: ambiguous schedule changes and vulnerable-caller situations escalate to your office; it's built into the product, not a policy.
- AI self-disclosure on every call; a human is available at any time.
- PIPEDA-aware handling of caller and client information.
Hear it answer for home care
The live demo runs your call scenarios, and the free missed-call audit shows what after-hours capture is worth.