Skip to Content

Kloudlyn Privacy Policy

1. Introduction

Kloudlyn Technologies Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in connection with our Agentic AI Support Solution, including chat and voice models provided as a subscription-based service ("Service").

Our company is based in Canada and provides services to clients globally. We are committed to complying with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect
  • Contact and account information (e.g., name, email, phone number, business details)
  • Interaction data from chat and voice interactions
  • Technical information (e.g., IP address, browser type, usage data)
  • Client-specific configuration data for implementation and support
3. How We Use Information 

We use the information to:

  • Provide and maintain the Service
  • Configure and personalize client environments
  • Communicate with clients regarding support and updates
  • Conduct analytics and improve our offerings
  • Ensure compliance with legal and contractual obligations
4. Data Hosting and Transfers

 We host data in Canada for Canadian clients and in the United States for U.S. clients. For other clients, we may host data in such regions as agreed on case to case. Information may be transferred between these jurisdictions for:

  • Account management and support
  • Security monitoring
  • Service improvements

Any such transfers are subject to appropriate safeguards in compliance with applicable laws.

5. Disclosure to Third Parties

 We may share personal information with:

  • Our primary text and voice agent infrastructure vendors based in the United States
  • Third-party service providers acting on our behalf
  • Legal authorities as required by law
  • In case of merger, sale, or acquisition
6. Data Retention

 We retain personal information only for as long as necessary to fulfill the purposes described above or to comply with legal obligations.

7. Security

 We implement appropriate technical and organizational security measures to protect personal information against unauthorized access, disclosure, or misuse.

8. User Rights and Choices

 Depending on your location, you may have rights to access, correct, or delete your personal information. Please contact us at privacy@kloudlyn.ai or +1 437 466 2255 to exercise these rights.

9. EU GDPR and EU AI Act Compliance

 While our core services are primarily offered in North America, we may serve clients in the EU. For such clients:

  • We act as a data processor under GDPR and will enter into appropriate Data Processing Agreements (DPAs) as required.
  • We support GDPR-compliant data transfer mechanisms, such as Standard Contractual Clauses (SCCs).
  • Our AI systems do not fall within the prohibited categories under the EU AI Act and are categorized as general-purpose and limited-risk systems. We comply with transparency and data governance obligations under the Act when applicable.
10. Changes to This Policy 

We may update this Privacy Policy from time to time. Updates will be posted on our website with a new effective date.

11. Contact Us 

For any questions or concerns, contact us at: 

privacy@kloudlyn.ai or +1-437-466-2255